SHIPPINGWhen will I Receive My Items?

  • All items are produced and shipped from our facility within 3 to 7 business days from the time of purchase. Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us : [email protected] If your order hasn’t arrived within the expected lead time.

Where do you Ship?​​

  • We currently ship to ​​all 50 U.S. states​​ 🇺🇸 and Eur.（United Kingdom & France​）

What Shipping Carriers do you Use?​

  • USPS Priority Mail (2-5 business days) or UPS Ground (3-7 business days).

How Long does Shipping Take?​​

  • ​​​Standard Shipping​​: 3-7 business days (U.S.), 5-14 days.
  • ​​Expedited Shipping​​: 1-3 business days (U.S. only, extra fee applies).
  • Processing Time: Orders placed before ​​12 PM EST​​ ship same day!

Do you Offer Free Shipping?

  • ​​​Yes!​​ Free standard shipping on all U.S. orders over ​

Can I Track My Order?​​

  • A ​​confirmation email​​ with tracking link when your order ships.

What if my Package is Lost or Damaged?​​

  • ​​​Lost in transit?​​ We’ll reship for free after 7 business days (U.S.) or 15 days (international).
  • ​​Damaged item?​​ Email photos to [email protected] within 7 days for a replacement/refund.

Can I Change my Shipping Address After Ordering?​​

We can assist with address changes under these conditions:

​​✅ Before Shipping:​​
Contact us immediately at [email protected] with:

  • Your order#
  • Correct full address (include ZIP+4 if US)
    We’ll update it if your order hasn’t yet shipped (typically within 1-2 business hours).

⚠️ After Shipping:​​

  • Once your package is en route:

    ​​USPS/UPS Orders:​​ Contact us for interception attempts.

ReturnsCan I Change or Cancel my Order?

  • You can change or cancel your order within 24 hours of ordering. after that, it will be dependent on whether we shipped the product already or not.

What if I Need to Return the Product?

​​For returns, please check our Return Policy

PAYMENTSWhat Payment Methods do You Accept?​

  • We accept all major payment options:
    ✅ ​​Credit/Debit Cards​​: Visa, Mastercard, American Express
    ✅ ​​Digital Wallets​​: Apple Pay, PayPal
    ✅ ​​Shop Pay​​ (with installments for US orders over $35)

Is my Payment Information Secure?​​

Absolutely! We use:

  • PCI-DSS compliant​​ checkout (highest security standard)
  • ​​Tokenization​​ (we never store your full card details)

Why was my Card Declined?​​

  • Common fixes:
    🔸 Update billing address to match your bank records
    🔸 Contact your bank to approve international transactions (for non-US cards)
    🔸 Try a different payment method (some banks block first-time Montessori merchants)

Where Can I Get my Receipt / Invoice?​​