Shipping Policy

1 Order Processing Time

After your order is placed, our team will begin preparing it as quickly as possible. The usual handling time is 1–3 business days, excluding weekends and public holidays.

2 Shipping and Delivery Time

Once your order has been shipped, the estimated transit time is 1–5 business days.

In most cases, customers can expect to receive their order within approximately 2–8 business days after placing the order.

3 Shipping Area

Merovia currently ships orders within the United States. Please make sure your shipping address is complete and accurate before submitting your order.

4 Shipping Confirmation and Tracking

When your order has been shipped, you may receive a shipping confirmation email with tracking information. Please allow some time for the tracking details to update after the carrier receives the package.

5 Delayed Packages

Although we do our best to deliver orders on time, delays may occasionally occur due to carrier issues, weather, holidays, incorrect shipping information, or unexpected circumstances.

• Check your tracking number for the latest update.
• Confirm that your shipping address is correct.
• Check your mailbox, porch, building office, or with neighbors.
• Contact us if your package appears significantly delayed.

6 Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information. Merovia may not be responsible for packages that are lost, delayed, returned, or delivered incorrectly due to an incorrect or incomplete address provided at checkout.

7 Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please check around your delivery area and contact the carrier first. You may also contact our support team for further assistance.

8 Order Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to modify or cancel it.