Last updated: September 25, 2026

Where we ship

We ship to addresses in the United States. We do not ship internationally at this time.

Shipping cost

Standard shipping is free on all orders. The total you see at checkout is the total you pay.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding US holidays).

Delivery time

After an order ships, delivery usually takes 7–15 business days.

Where orders ship from

Orders are fulfilled by our production and warehouse partners. Depending on the item, an order may ship from a partner facility inside or outside the United States. Orders with several items may arrive in separate packages.

Tracking

When your order ships, we email you a tracking number. You can also check your order on our Track your order page.

Late or lost parcels

If your order has not arrived 30 days after it shipped, email us and we will send a replacement or give you a full refund.

Wrong address

Please check your address at checkout. If you notice a mistake, email us before the order ships and we will update it.

Contact

Store: Merovia (merovia.shop)
Email: support@merovia.shop
Phone: +1 (303) 578-5550
Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA
Customer service hours: Monday to Friday, 9:00 am to 5:00 pm (US Eastern Time)
Response time: within 1 to 2 business days