Refund and Returns Policy

1 Return Window

Merovia offers a 60-day return window for eligible items. This means you may request a return within 60 days after receiving your order.

Return requests submitted after 60 days may not be accepted.

2 Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The return request is submitted within 60 days of delivery.
• The item is unused, unworn, unwashed, and undamaged.
• The item is in the same condition that you received it.
• The item is returned with original packaging, tags, accessories, or manuals if included.
• Proof of purchase, such as an order number or receipt, is provided.

3 Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used, worn, washed, altered, or damaged by the customer.
• Personalized, customized, or made-to-order products, unless they arrive damaged or defective.
• Final sale, clearance, or promotional items if clearly marked as non-returnable.
• Items returned without prior approval from our customer support team.

4 How to Start a Return

To start a return, please contact us at [email protected] with your order number and reason for return.

5 Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at [email protected].

To help us resolve the issue quickly, please include your order number, a description of the problem, and clear photos of the item and packaging.

6 Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to post the refund to your account.

7 Return Shipping Costs

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

Original shipping fees, if any, may not be refundable unless required by applicable law or confirmed by our support team.

8 Exchanges

Exchanges are subject to product availability. The fastest way to get the item you want is to return the original item first. Once your return is approved, you may place a new order.

9 Order Cancellations

If you need to cancel your order, please contact us as soon as possible. We will do our best to assist you before the order is processed or shipped.

Once an order has already been shipped, it may no longer be eligible for cancellation and may need to be handled as a return.

10 Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again. Then contact your credit card company or payment provider, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at [email protected].